Novamar Testimonials

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Novamar Testimonials

Our Novamar clients want to share their Mexican Insurance experience with you.

Recommended Novamar Insurance Mexico to many of our friends and neighbors
" We have been doing business with Novamar Insurance Mexico for over 15 years. We have purchased Mexican Boat Insurance, Mexican Auto Insurance, Fine Arts and Mexican Condo Insurance. We have found both Mariana Castellanos and Sabrina Godinez to be polite, Professional, and attentive. They are both very quick to correct any errors that the Insurance Company has Made in the policies. We have found them to be very competitive in their rates. We would and have Recommended Novamar Insurance Mexico to many of our friends and neighbors."

- Barbara and Jimmy Brown. Manzanillo, Colima, Mexico

My experience with Novamar Insurance Mexico, can be summed up in two words. PROFESSIONALISM AND SERVICE
"Since we started working together I received, from each and every one of the members of the team of advisors who attend to us, a first-class service with personalized attention always with professionalism. They are continually looking for the best alternatives to our Mexican Insurance policies to ensure that we have enough coverage for a quick and efficient solution to claims that may arise.

Thanks for the support, "

-Jose Carlos, Alamar Administrator

Novamar professionals go above and beyond your needs!
"We all expect great prices for our insurance needs, and quality service on our policies. But Novamar personnel fought for me with an insurance company, and their insurance adjuster, BEFORE I WAS EVEN THEIR CUSTOMER! My former broker refused to go to bat for me when the insurance adjuster's company denied my claims. In stepped Novamar who successfully put together and attended a resolution meeting with the adjusters and the insurance company that led to another site inspection and full compensation of my claim. Needless to say I have moved that homeowners policy and my healthcare policy, and my 2 auto policies to Novamar. They EARNED my business and they will earn yours!"

-Ronald Almstead, Client

I am a Canadian,living in Mexico and for the past four years
"I have bought my auto insurance from a company called Novamar….they are based in Puerto Vallarta……but sell insurance to any ex pat that requires Mexican insurance…….anywhere in Mexico….. For the first time in my forty years of driving,I got into a minor accident ……with a toll gate and Novamar and especially two of their employees…….Cinthia and Gretel……went way beyond what normal employees would do…...for their customers….in an accident case…..getting my case settled extremely competently and very quick… that I could continue on my trip to Canada.
I highly recommend this company and it’s dedicated employees to any and every Canadian or American seeking insurance….. "
- Berny Dalziel

I want to give a shout out to Alexandre Ros of Novamar Insurance Mexico in the Marina
"After my auto insurance policy thru Intercam lapsed thanks to no renewal notice, I figured it was time to change agents.

Thanks to a referral from Brett LaMar, I was connected to Alexandre. He handled everything via email and phone, including getting me a comparable policy for a lower price. Great custumer service should be recognized. "
- Paul Balcerzak

Without exception, the staff at Novamar Insurance Mexico has always been very professional
"Our firm has been working with Novamar Insurance Mexico now for over four years. Novamar has provided us with Mexican Insurance coverage for our personal vehicles, working vehicles and also for our rental fleet at ICAR Rental here in Bucerias.

Without exception, the staff at Novamar has always been very professional, courteous and most importantly - very thorough in their handling of our insurance needs. When we need an answer, it is always prompt and helpful.

I would like to extend a personal thanks to all the staff at Novamar for their assistance during these past years.

Furthermore, I have no hesitation in recommending Novamar to private and corporate clients throughout the bay area. You will not be disappointed. "
- Paul Hanson, Owner / Manager iCAR Rental

Thank you so much for your assistance
"Thank you so much for your assistance yesterday with our Mexican Auto Insurance! You made it simple, and took all the stress out of the day! We were able to enroll online, and are all set! ."
- Cynthia Kramer.

Our experience with Novamar Insurance Mexico has been outstanding
"Our experience with Novamar has been outstanding. When purchasing insurance, one wants the peace of mind that your agents are responsive and available at all times. We are continually impressed by the communication and timeliness of the staff at Novamar. Their ability to proactively customize our policy in order to best achieve our goals, in addition to the overall customer service, has made them an absolute pleasure to deal with. I recommend them highly without hesitation to anyone looking for Marine Insurance. "
- Colin Gowland, International Sailing Academy

Mexican boat Liability with a fair price
"I found Novamar Insurance Mexico to be exactly what I needed in order to meet the Mexican Boat Liability requirements when having a boat in Mexican waters, plus the premium was a fair price. But, equally important for me is the customer service; I asked a number of questions and each time I received a prompt and courteous reply from my agent, Mariana Castellanos. "
- Jack Gill

I have had a very positive experience with Novamar
", the service provided by Pablo Castellanos the health executive has always been exceptional as far as: defining the type of insurance most convenient, clarifying any questions as far as coverage and always facilitating a prompt and cordial service. "
- John Krumbach

This was both a pleasant and successful experience.
"As a retired 30+ year insurance industry professional in the US, I needed an informed partner to explore reliable, responsive, and economical medical options available to me here in Mexico.

Health Executive (Puerto Vallarta) researched a number of medical insurance carrier options and pricing structures to construct a comprehensive package. I am pleased with how well the chosen multi-carrier structure of coverages harmonizes with my lifestyle to support me here in Mexico and also while I am traveling. This was both a pleasant and successful experience. "
- Clinton Harris

Plan Seguro coverage with the international coverage
"I wanted to thank you for recommending the Plan Seguro coverage with the international coverage. I recently had an incident with a sting ray bite while in San Diego and sought medical attention. I turned in the expenses and in less than 90 days I received a check minus my deductible. I was pleasantly surprised that the Mexican Health Insurance Coverage worked while state side. I have also used it several times for routine check ups and it has been great. I will be keeping the policy for awhile and thank you for your tremendous service. "
- Captain Elizabeth Shanahan

Thank you for being such a great professional.
"Thank you for being such a great professional and I want to to know that I appreciate very much your efforts. I received the Mexican Homeowners policy too and we feel now that we are finally protected.


Thank you also for your efforts to expedite our requests and congratulations for an excellent team, such as Sabrina, that is working for you and Novamar."
- Alexandra C. Smith

I am recommending Novamar Renter’s Insurance
" I am recommending Novamar Renter’s Insurance with replacement value because we were able to tailor the policy coverage and the cost to our specific needs and budget.

Our Mexican Insurance agent, Sabrina Godinez, walked us through everything. Of course, an insurance policy is only as good as the payout, and we recently had an excellent experience with a claim which resulted in a check electronically deposited into our Mexico bank account in less than 10 business days from my first phone call to the company. An adjuster promptly came to my rental condo, took a few photos, helped me fill out 2 simple forms, and that was it. Also, as our agent Sabrina promised, the claim payment did not affect my premium which was the same this year as it was last year. Mariana Castellanos in the Puerto Vallarta claims office and my adjuster, Alejandro Vallejo, could not have been more professional, helpful, and efficient. 5 stars"
- April Ames, Puerto Vallarta

"Our Homeowners Association has been working with Novamar for two years now after referrals from many different directions. Salvador Curiel has been very professional and responsive and that is no small chore as he has had to field a barrage of questions from us as we’ve been learning how insurance works in Mexico and trying to ensure our building and association have the proper coverage."
Karen Chakmakian

" Novamar represents the utmost desirable features of an Insurance Broker/Agent; they are professional, responsive, informed and leaders in promoting a range of services while also bringing new aspects of coverage to insured clientele. I have been the President of the Nima Bay Consejo for the last 2 years and the General Manager/Administrator is typically the point of contact for insurance related issues. Only recently have I needed to discuss, consider, and plan aspects of insurance policy coverage, premiums and deductibles to ensure low risk, cost effective coverage. Roberto and Salvador have gone beyond what I would have anticipated as a standard/customary focus for the needs of Nima Bay Owners. Thank you to all the staff and professionals at Novamar."
Robert O’Connor