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Novamar Insurance México

Frequently Asked Questions

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You, your family and those people who permanently inhabit the house as well as its assets.
Through photographs, and marks of dust or humidity left by the devices on the walls including remains, you can also present the invoices or controls of your devices as proof of your devices.
The most important documents that the adjuster will require are: the technical report informing the cause and origin of the damage; this is normally provided by the same contractor that will do the reconstruction or repair, and the repair estimate. Also, it is very important that you take pictures and video if possible, after the loss. If you need to move items to protect your properties, do it. Take pictures before and after moving the items.
If you rent your property and a covered property loss causes your renters to move out, this is considered a consequential loss. The income loss is covered under the coverage “Loss of Rent”. To file the claim, you must submit a copy of the lease agreement and the invoices of the previous or future month’s paid rent.
When you have damages in your house, there are consequential losses. One of them is that you may be asked to leave your property for a certain time. This coverage will pay for the expenses of moving and transporting your goods as well as the rent of a temporary home. This coverage has a deductible-normally of 5 to 7 days and a maximum period of coverage of 6 months.
We suggest that you make a detailed inventory to be indemnified in case of a claim. Be sure to include the replacement value of each item. You must provide proof of preexistence of the item prior to claiming the loss to the insurance company. The invoices or “facturas” are one option. As it is unlikely for anyone to have kept their facturas we strongly recommend you make a video and take pictures of your contents along with the latest newspaper that shows the day’s date. Send the file to your agent and keep one for yourself. The total sum of your personal property is the Sum Insured for your Contents section of the policy.
Yes, if you live in an earthquake zone, such as the Baja peninsula, pacific coast from Nayarit to Chiapas, the whole state of Michoacán, Guerrero and Oaxaca, and Mexico City and anyone who lives near a volcano. Check the information in the previous question and call your agent to confirm.
For cost purposes of this coverage the Mexican Republic is split into the following zones: <br><br> <table width=100% class="table table-striped"> <thead> <tr> <th width=50%>Zone</th> <th width=50%>States</th> </tr> </thead> <tbody> <tr> <td>Alfa 1 Península de Yucatán</td> <td>Yucatán, Quintana Roo and Campeche.</td> </tr> <tr> <td>Alfa 1 Pacífico Sur</td> <td>Baja California Sur, Sinaloa, Nayarit, Jalisco, Colima,Michoacán, Guerrero, Oaxaca and Chiapas.</td> </tr> <tr> <td>Alfa 1 Golfo de México</td> <td>Tamaulipas, Veracruz and Tabasco.</td> </tr> <tr> <td>Alfa 1 Mainland of Mexico</td> <td>Nuevo León, San Luís Potosí and Hidalgo.</td> </tr> <tr> <td>Alfa 2</td> <td>Mainland states areas away from water</td> </tr> <tr> <td>Alfa 3</td> <td>Mainland states areas further to the water.</td> </tr> </tbody> </table> <br> Normally the insurance companies apply 10% Coinsurance and the following deductibles, but they can be higher with the purpose to offer lower premiums: <br><br> <table width=100% class="table table-striped"> <tr> <td width=50%>Alfa 1 Península de Yucatán</td> <td width=50%>2%</td> </tr> <tr> <td>Alfa 1 Pacífico Sur</td> <td>2%</td> </tr> <tr> <td>Alfa 1 Golfo de México</td> <td>2%</td> </tr> <tr> <td>Alfa1 Mainland of Mexico</td> <td>2%</td> </tr> <tr> <td>Alfa 2</td> <td>1%</td> </tr> <tr> <td>Alfa 3</td> <td>1%</td> </tr> </table> <br> <u>Outdoor Construction:</u> Deductible of 15% and Coinsurance of 20%
This coverage was created in 2002 by the Mexican authorities after a deep analysis regarding the catastrophic damages caused by water, wind, earthquakes and volcanic eruptions. These are the coverages inside of the Hydrometeorological Phenomena coverage: <br> <ol> <li><b>Mud / Avalanches</b></li> Mud slide caused by floods or rains. <li><b>Hail</b></li> Frozen precipitation that falls with force in ice grain form. With this coverage the damage caused an obstruction in the pluvial water slopes is covered. <li><b>Frost</b></li> Damage from the unexpected reduction of the room temperature to the point of freezing of water where the damage occurred. <li><b>Hurricane</b></li> Flow of water and air of great magnitude, moving in a circular trajectory around a center of low pressure, on the water or land surface with equal or greater wind speed of 118 kilometers per hour, that has been identified by the authorities. <li><b>Flood</b></li> The accidental temporary covering of the ground by water, as a result of deviation, underflow or breakage of retaining walls of rivers, channels, lakes, reservoirs, pools and other deposits or water obstacles caused naturally or artificially. <li><b>Flood by Rain</b></li> The accidental temporary covering of the ground by rainwater due to the unusual and fast accumulation or displacement of water originated in extraordinary rains that fulfill anyone of the following facts: <br> - rains at least reach 85% of the weighted average of the historical maximums of the zone of occurrence in the last ten years, agreement with the procedure published by AMIS, measured in the nearest weather station, certified by the National Meteorological Service of the National Commission of the Water, or <br> - where the flood damaged insured property has covered at least one hectare. <li><b>Swell</b></li> Alteration of the sea that is pronounced with one elevation of its level due to a meteorological disturbance that reduces the atmospheric pressure and causes a sharp force on the sea surface produced by wind. <li><b>Ocean Surge</b></li> Violent agitation of waters of the sea as a result of a shock of the bottom, that propagates until it reaches the coastline giving rise to flooding. <li><b>Snow Fall</b></li> Crystalized precipitation falling from the sky in the form of flakes. <li><b>Stormy winds</b></li> Winds that at least reach the category of tropical depression according to the Beaufort scale of at least 50 kilometers per hour. The applicable coverage is that it originates from the immediate and direct damage to the insured property, independent of the meteorological phenomenon that causes them. </ol>
<ul> <li>Lack of maintenance</li> <li>Gradual deterioration</li> <li>Negligence</li> <li>Fraud</li> <li>Profit or betterments after the loss</li> <li>Expenses not related to the damage</li> </ul>
Neither the insurance company or your insurance agent legally authorized to establish the values of your property in Mexico. It is the insured’s responsibility to provide this information.
No, these vehicles must be insured with a specific Mexican motorhome auto policy.
No, the same standard homeowner’s policy is adapted for renter’s needs.
Just one policy that covers stand-alone houses, renters, condominiums and townhouses.
Novamar insurance Mexico Home Insurance
Executive of novamar
Scarlett Martínez
Account executive
Personal Lines
English & Spanish
USA 1-949-274-4111 ext. 107
in Mexico
800 627 46 37
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Novamar Insurance México