Making a Claim
We have partnered with only financially stable companies to protect your interests. However, each individual company has established procedures that you need to follow to claim an insured loss covered by your policy.
The first thing you need to do to start a claim is to notify your insurer promptly in the event of a loss. Please contact your insurer directly, as soon as possible.
If you need your insurers information click on the logo of your insurer:
Underwrites
After you have made contact with your insurer, please contact us. We will assist you with any difficulty in filing your claim.
ACE Seguros
A Claim on Your Boat Liability Policy
ACE Seguros provides a team of English and Spanish bilingual agents available at all times to receive your report. To file a claim on your Mexico liability insurance policy for boat or yacht, please promptly call this number, toll free:
+1-800-223-8687
This number is also shown as:
+1-800-ACE-TOUR
- Do not wait to report your claim.
- Do not, for instance, depart Mexico with the expectation of filing your claim from the USA.
ACE Mexico Headquarters
The address of ACE Seguros's corporate headquarters in Mexico City is:
Bosques de Alisos No. 47A
Piso 1, Colonia Bosques de las Lomas
Delegacion Cuajimalpa, C.P. 05120
MEXICO Distrito Federal
ACE Mexico Website - Contact Page
Important Things to Do In the Event of a Loss
Prevent further damage.
If the vessel or other covered property is damaged, you must take all reasonable steps to protect it from further damage.
Notify the police or local authorities.
If your property has been stolen or vandalized, you must immediately notify the police and file a police reports.
In the Event of a Claim
Be prepared to report to ACE Seguros the following information on who, when, where, what, and how the loss occured:
Who?
- Name, address and phone number of person reporting the claim
- Policyholder's name and policy number
- Contact information for:
- Vessel operator, passengers or guests
- Owners of other vessel(s) involved (if applicable)
- Other vessel(s) insurance compan(y/ies) and policy number(s) (if applicable).
- Injured parties
- Eyewitnesses
- Legal counsel (if applicable)
- Insurance agent or broker
- Any law enforcement personnel and number of any official report
When?
Date and time of loss
Where? Location of loss
What?
- Facts and circumstances
- Nature of damage or injury
- Vessel(s) involved
- Equipment or personal property
How?
Description of loss - How did it occur?
After you had a contact with your insurer, please contact us. We will assist you with any difficulty in filing your claim.
AXA Seguros
A Claim on Your Health Insurance, Yacht Insurance or Boat Insurance (Hull Insurance) Policy
AXA Seguros provides a toll free number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your health insurance, or boat or yacht hull insurance policy please promptly call this toll free number:
+1-800-900-1292 or +1-800-900-1AXA
- Do not wait to report your claim.
- Do not depart Mexico with the expectation of filing your claim from outside Mexico.
AXA Seguros Headquarters
The Mexico headquarters of AXA Seguros is located at:
Torre AXA
Avenida Perifrico Sur No. 3325
Col. San Jernimo Aculco, C.P. 10400
MEXICO Distrito Federal
AXA Seguros Mexico Website
Important Things to Do In the Event of a Loss
Prevent further damage.
If the vessel or other covered property is damaged, you must take all reasonable steps to protect it from further damage.
Notify the police or local authorities.
If your property has been stolen or vandalized, you must immediately notify the police and file a police reports.
In the Event of a Claim
Be prepared to report to ACE Seguros the following information on who, when, where, what, and how the loss occured:
Who?
- Name, address and phone number of person reporting the claim
- Policyholder's name and policy number
- Contact information for:
- Vessel operator, passengers or guests
- Owners of other vessel(s) involved (if applicable)
- Other vessel(s) insurance compan(y/ies) and policy number(s) (if applicable).
- Injured parties
- Eyewitnesses
- Legal counsel (if applicable)
- Insurance agent or broker
- Any law enforcement personnel and number of any official report
When?
Date and time of loss
Where? Location of loss
What?
- Facts and circumstances
- Nature of damage or injury
- Vessel(s) involved
- Equipment or personal property
How?
Description of loss - How did it occur?
After you had a contact with your insurer, please contact us. We will assist you with any difficulty in filing your claim.
Bupa Mexico
A Claim on Your Health Insurance Policy
Bupa provides a telephone number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your health or travelers insurance policy please promptly call this number:
+52-55-5202-1701
Please promptly report your claim.
Bupa Mexico Headquarter:
The Mexico City headquarters office of Bupa Mexico is located at:
Torre Picasso
Blvd. Manuel Avila Camacho, No. 88, Piso 5
Col. Lomas de Chapultepec
Delegacin Miguel Hidalgo, C.P. 11000
MEXICODistrito Federal
Bupa Mexico - Claims Website
In the Event of a Claim
Please, remain calm. In the event of an accident, be prepared to report to Bupa the following information on who, when, where, what, and how the loss occured:
Who?
- Name, address and phone number of person reporting the claim
- Policyholder's name and policy number
- Contact information for:
- Insured party
- Injured parties
- Eyewitnesses
- Legal counsel (if applicable)
- Insurance agent or broker
- Any law enforcement personnel and number of any official report
When?
Date and time of loss
Where? Location of loss
What?
- Facts and circumstances
- Nature of damage or injury
- Equipment or personal property
How?
Description of loss - How did it occur?
CHUBB Seguros
In order to start a claim you must call this number:
800-716-54-67
CHUBB Seguros - Spanish Website
Important Things to Do In the Event of a Loss
It is recommended that immediately after the event has passed check for damage to its property and facilities.
Report damage to your CHUBB INSURANCE 800 716 5467
At the time of the call to have on hand:
- Policy number
- Name of Insured
- Date and place of accident
- Crash Site
- Contact person and telephone
- Cause of injury
- Injured parties
Assigning adjuster
Once reported casualty adjuster appointed by CHUBB INSURANCE and will follow until the end of your claim will contact you by phone as soon as possible , will arrange an appointment to conduct the verification visit and give them the relevant instructions.
Initial care and inspection Inspection visit: a journey where the damage will be verified and will be delivered to them Application Documentation necessary to support the claim is made. If necessary, indicate the measures they take to reduce losses and revive their activities as soon as possible
GMX Seguros
A Claim on Your Home Insurance Policy
GMX provides a toll-free telephone number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your home insurance policy please promptly call this toll free number:
+1-800-215-3455
Or call one of these numbers:
- +52-55-5480-4016
- +52-55-5480-4021
- +52-55-5480-4047
- +52-55-5480-4051
- +52-55-5480-4059
Do not wait to report your claim. Do not depart Mexico with the expectation of filing your claim from outside Mexico.
GMX Seguros Headquarters
The Mexico City headquarters office of GMX Seguros is located at:
Torre Mural
Avenida Insurgentes Sur 1605, Piso 19
Col. San Jos Insurgentes
Delegacin Benito Jurez, C.P. 03900
MEXICO Distrito Federal
GMX Seguros Claims Website (Site in Spanish)
In the Event of a Claim
Remain calm. Be prepared to report to GMX Seguros the following information on who, when, where, what, and how the loss occured: Who?
- Name, address and phone number of person reporting the claim
- Policyholder's name and policy number
- Contact information for:
- Home owner
- Injured parties
- Eyewitnesses
- Legal counsel (if applicable)
- Insurance agent or broker
- Any law enforcement personnel and number of any official report
When?
Date and time of loss
Where? Location of loss
What?
- Facts and circumstances
- Nature of damage or injury
- Equipment or personal property
How?
Description of loss - How did it occur?
Mapfre Mexico
A Claim on Your Health Insurance Policy
Mapfre Mexico, also known as Mapfre Tepeyac, provides a toll-free telephone number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your health insurance policy please promptly call this toll free number:
+1-800-365-0024
If you are in Mexico city you will need to call: +52-46-75-02
The number to call for travel medical assistance is:
800-719-1300
Or from Mexico City, try: +52-54-80-38-14
The SOS number in Mexico is:
800-062-7373
Do not wait to report your claim. Do not depart Mexico with the expectation of filing your claim from outside Mexico.
In the Event of a Claim
Mapfre Tepeyac Headquarters
The Mexico City headquarters office of Mapfre Tepeyac is located at:
Blvd. Magnocentro #5
Col. Centro Urbano Interlomas
San Fernando Huixquilucn, C.P. 52786
Estado de Mxico, MXICO
Mapfre Mexico Website
In the Event of a Claim
Please, remain calm.
Be prepared to report to Mapfre Mexico the following information on who, when, where, what, and how the loss occured:
- Name, address and phone number of person reporting the claim
- Policyholder's name and policy number
- Contact information for:
- Home owner
- Injured parties
- Eyewitnesses
- Legal counsel (if applicable)
- Insurance agent or broker
- Any law enforcement personnel and number of any official report
When?
Date and time of loss
Where? Location of loss
What?
- Facts and circumstances
- Nature of damage or injury
- Equipment or personal property
How?
Description of loss - How did it occur?
Qualitas
A Claim on Your Vehicle Insurance Policy
Qualitas provides a toll free number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your car insurance policy, please promptly call this toll free number:
+1-800-004-9600
Do not wait to report your claim. Do not depart Mexico with the expectation of filing your claim from outside Mexico.
Qualitas Puerto Vallarta
The Puerto Vallarta office of Qulitas is located at:
Paseo de la Viena No. 350
Local 3, Col. Versalles
Puerto Vallarta, C.P. 48310
Jalisco
MEXICO
Qulitas Website - Claims Info
Important Things to Do In the Event of a Loss
Prevent further damage.
If the vehicle or other covered property is damaged, you must take all reasonable steps to protect it from further damage.
Notify the police or local authorities. If your property has been stolen or vandalized, you must immediately notify the police and file a police reports.
In the Event of a Claim
Remain calm.
Do not leave the scene.
Be prepared to report to Qulitas the following information on who, when, where, what, and how the loss occured:
- Name, address and phone number of person reporting the claim
- Policyholder's name and policy number
- Contact information for:
- Vehicle operator, passengers
- Owners of other vehicle(s) involved (if applicable)
- Other vehicle(s) insurance compan(y/ies) and policy number(s) (if applicable).
- Injured parties
- Eyewitnesses
- Legal counsel (if applicable)
- Insurance agent or broker
- Any law enforcement personnel and number of any official report
When?
Date and time of loss
Where? Location of loss
If the vehicle is moved, you must inform the insurance company of its new location
What?
- Facts and circumstances
- Nature of damage or injury
- For vehicle(s) involved, the vehicle:
- Make (e.g. Ford)
- Model (e.g. Explorer)
- Year of Manufacture
- Type (e.g. SUV)
- ColorLicense plate numbers
- Equipment or personal property
How?
Description of loss - How did it occur?
"What a great job Scarlett Martinez did helping me with my vehicle accident claim a couple of months ago. As I don't speak Spanish she was instrumental in working with the insurance company and the autobody shop to get my car repaired. There were a few issues that came up with the insurance company with respect to the deductible and she resolved these. She responded quickly and was always pleasant and helpful. I'm sorry it's taken me a couple of months to contact you regarding this, but I did want to let you know what a great representative you have for your company."
"The service that you and Novamar provided to have my floor to ceiling window repaired was exceptional. You provided updates as to the progress and the deficiencies of the Contractor and a plan to have the work resolved. The coordination with the Contractor, my Property Manager and Novamar representatives was exceptional and the Project Management for the repair was very adaptive. Your attention to detail, coordination and reporting was greatly appreciated."
"Working with you in submitting the claim was a pleasure. On a scale of 1-10 I would rate the experience 10. I would most certainly recommend your Insurance Company to my friends and relatives."
"Thanks for the update Scarlett. I must say that I am most impressed with your prompt and efficient effort and Novamar's ability to streamline its service."
